Ask the Libraries Expands Online Services for Research Help
Marketing and Communications | August 19, 2011
This fall, students and faculty can get quick answers to their library questions both large and small through the Texas A&M University Libraries’ new online service, Ask the Libraries. The service provides library users the chance to call, chat, email or text a librarian or library specialist for one-on-one assistance.
The free service comes with access to a new and improved online chat function and provides information about in-person assistance, access to research guides and online options to schedule research consultations and library classes.
"We wanted to consolidate all the ways in which we offer help to provide a friendlier, more responsive experience for our users,” Susan Goodwin, head of Public and Learning Services, said. Ask the Libraries is part of our plan to provide one-stop information shopping for our users.”