Updates from the Working Groups

Posted by Sandra Tucker at Apr 10, 2009 01:55 PM |

Customer Experience Group (Dennis Clark, Chair) 

We're a customer service organization that happens to be a library
We're discussing ideas related to a single service point, for example:

  • Circulation already provides some reference services after Reference closes.
  • Maybe have an appointment or consultation desk?
  • Standing vs. sitting desk: reference desk needs to be a sitting desk, but 90% of circulation transactions are standing.

Architecture GANT Charul Mehta is assisting us with incorporating customer-experience ideas into the building design.

Learning Spaces Group (Susie Goodwin, Chair)

Some of the things we'd like to incorporate in the first-floor design:

  • Digital displays to inform/educate about library services/resources
  • Recharging stations
  • Spaces for cell phones
  • Booths for groups with access to power
  • Visual cues to donote noise levels

 See the latest version of the zone map.

Collections Group (Pixey Mosley, Chair)

High Density Repository (HDR) - This is a name change for the storage facility in Austin that we are sharing with the University of Texas.  LibCat and Chiron records for items stored at HDR will include a button that users can click to place a request to borrow.

Reference collection - We've received the list of titles to be retained in the reference collection on the first floor and the list of items that will be moved over the summer to the stacks.

Facilities Group (Charles Gilreath, Chair)

TAMU Food Services is purchasing a large coffee cart for the West Campus Library that will be located on the first floor by the stairwell.

Coffee Cart

Technology Group (Leslie Reynolds, Chair)

Media and Reserves will be receiving three new media work stations that will allow creation and storage of high-definition content.  In the past students used our equipment to create short videos, 5 minutes or so.  Now they tend to create longer video clips, many longer than 30 minutes.  The new machines will speed development, especially rendering.  We will not support 3D and animation in the near-term future.

Communication (Sandy Tucker, Chair)

Graphic artist Tina Messinger is designing a common look for temporary signs related to the Re-Imagine project.

 

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