User Engagement Librarian

Position Description

CURRENT RANK:
Assistant Professor
POSITION:
User Engagement Librarian
WORK UNIT:
User Services
REPORTS TO:
Dean

General Description:

The User Engagement Librarian will be responsible for conducting user experience research in order to recommend improvements to existing services and suggest the adoption of new services and technologies. Additionally, they will serve as the administrator of the Libraries’ existing online suite of reference services and tools.

Under the supervision of the Director of Public Services, Evans Library, the User Engagement Librarian will be responsible for enhancing the accessibility, effectiveness, and functionality of in-person and virtual services and tools. The librarian will work closely with other members of Evans AskUs team, as well as counterparts from other units across the libraries, in our ongoing effort to ensure high-quality customer services and support for all members of the Texas A&M community.

General Duties:

  • User Experience: Evaluate the quality and impact of in-person and virtual services and tools at an individual and programmatic level within Public Services. Provide recommendations regarding the improvement of existing services, the discontinuation of products, or the implementation of new products and services.
  • Services: Responsible for coordinating our library-wide AskUs online suite of services, including chat and email reference referrals, FAQs, online room reservations, statistical and analytical tools, and interactive web-based forms used in Public Services. Develop and implement new tools and services, which may include equipment booking, service point scheduling, e-reserves & document management, and streaming media.
  • Collaboration: Participate in project management and user experience coordination with the Service Design Librarian. Work closely with colleagues from Learning & Outreach, the Instructional Technology Team, Marketing, Web Governance, the Evans Subject Librarians, and Public Services staff from our other campus libraries, as well as develop collaborative partnerships with key stakeholders across the University. Manage relationships with vendors regarding new product trials, implementation of new tools, and troubleshooting service issues/outages.
  • Participate in scholarly activities and professional service commensurate with TAMU Libraries tenure track faculty requirements.
  • Other duties as assigned.