- Organizes, implements and oversees unit activities and workflows associated with course reserves processing, patron record maintenance in library and university systems, unit financial operations, locating/retrieval/access services of library materials, and unit technology support.
- Oversee areas identified as important in enterprise risk management. This includes monitoring processes, revising workflows, and notifying Head of Access Services on any problems. Interpret relevent university procedures, state, and federal laws and monitor operations for appropriate compliance with them.
- Develop and implement operational strategies. Investigate complaints and resolve problems through extensive negotiation and making appropriate exceptions to routine guidelines. Initiate and encourage process change. Participate in collaborative decision making and developing creative solutions for improving staff operations and services to library users. Participate in developing documents operational policies and procedures.