Tech Troubleshooting

E-Resources Access Requirements

  • Accept certificates when accessing library resources from a TAMU Libraries website.
  • Javascript and cookies must be enabled/allowed.
  • NetID or TAMHSC username are required for off campus access, and access from TAMHSC buildings.
  • VPN cannot be used for access to library resources. The library links will not work correctly.
  • Firewall settings on your network or computer may interfere with access. Port 9003 must be accessible.

Still having problems? Please contact us through our Report a problem form so we can further troubleshoot your access issue.

Problems Logging In

For NetID Logins

For questions or help, contact AskUs Services or Help Desk Central. Common fixes are noted below:

For TAMHSC Logins

For questions or help, email AskMSL@library.tamu.edu or call us at 979-845-7428. Common fixes are noted below:

  • Clear cache and cookies and start a fresh browser session
  • Select the correct login:
    • NetID and TAMHSC username are not interchangeable
    • Be sure to select the correct login method
    • If you don’t see the Identity Provider window that ask you to select your login method, start fresh:

ID provider window

e-Journals (SFX) Access

The library uses the URL below to allow access to e-journals. Port 9003 must be open. To check if you have access to this address:

  • Click the test URL
  • Confirm link takes you to a black screen with a large @SFX created from red numbers, letters, and characters, see the image below.
  • If the page does not load as described, you will need to contact your network administrator or Internet service provider and request they open port 9003.
SFX Login Screen

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Your gifts support the University Libraries as they strive to make positive impacts on the research needs of the Texas A&M community and beyond. You may express your support with a gift or by joining the Friends of Sterling C. Evans Library.